How has Triveni Enterprises gained the trustworthiness of customers?
In today’s world where consumers have access to information at their fingertips and a vast platform to voice their opinions and grievances, building and sustaining customer trust and trust is crucial. That’s why you must do everything you can to serve, delight and empower your customers. Let’s take a look at what Triveni does differently to fulfil its customers’ promises.
Value-Driven Customers-All Over India
At Triveni Steel, we understand that every customer is different, with their own unique needs and wants. We are committed to working closely with our customers to identify what matters most to them and then work hard to fulfil their needs. It is this versatility that enables us to serve such a wide variety of customers across India.
Triveni offers a world-class selection of custom-made products. These products are continually being developed to meet the specific and precise requirements of our customers. Today, we offer several brands of products from well-known brands under the Triveni brand umbrella.
This wide range of products has earned the name Triveni Superstore – an ISO 9001-2015 certified company and South India’s only Trading and Steel Service Centre to merit this distinctive certification
Distinctive advantages of a superstore
All varieties in ready stock
Single supply source with an exhaustive inventory
We make it easy to get your labor ready to go and deliver it to your project site whenever you need it. Plus, we have a crane facility so you can quickly load and unload your trucks, trailers, or LCVs. Every shipment comes with a test certificate and CENVAT, and our in-house steel service ensures you get the exact size you need without any waste.
Seeing is believing
The service centre uses SAP ERP software which ensures maximum precision and efficiency in steel processing leading to enhanced customer delight. Customers can avail of real-time inventory on SAP and check production on CCTV.
Whatever may be your construction steel requirements, Triveni Steel is more than well-equipped to handle it. Our fleet of small to heavy-duty trucks ensures that we can reach any motorable point in South India, without any delays! Whether it is, steel products or peb building, Triveni Steel is the best.
So, how does all of this work?
What is the secret to customer trust?
As we’ve discussed throughout the above list, one of the key elements is to value customers and carefully convey that value to them.
We take the time to serve and delight customers at every touchpoint.
We show that we know they’re smart and reasonable through fair marketing.
We’re considerate throughout our sales process.
We don’t forget them once they’re our customers.
We provide the type of customer service they’ll want to speak about.
Once we’ve earned that goodwill and company loyalty, we do everything in our power to share it with the world around us.
After all; consumers want to hear about other consumers.
At the helm of affairs
The senior management believes that Corporate Governance is essential for the success of any business and has a deep appreciation for the importance of Corporate Governance. Their passion is to create value for their customers and to provide strategic direction & oversight to the business. With these trends in mind, you may be asking yourself, “How do we show that we are one of the good guys?” How do we show our customers that the best interests at their heart are here? What do we need to do to earn their extra trust and confidence? These are a few examples of some of the questions which the top management continuously asks themselves to raise their bar of yardstick.
From the Door-man to the Chairman, the concept of customer service is in the DNA of everyone at Triveni Steel. No stones are left unturned to see that customers are not just happy, but are delighted.